Apple fined for misleading customers about waterproof iPhones
On Monday 30 November 2020, Apple was sentenced to pay a fine of 10 million euros (around £9m/$12m) by the Italian competition authority.
The reason for the fine is that Apple marketed the iPhone as water resistant without explaining that it only applies in special circumstances.
In other words, users who have accidentally spilled water or other liquids on their mobile phone were not able to take advantage of the guarantee, reports the news agency Reuters.
The Italian competition authority said that Apple “tricked customers” by not covering the iPhones if they received water damage.
According to Apple’s Support Page you should avoid the following to prevent moisture damage:
- Swimming or bathing with your iPhone
- Exposing your iPhone to pressurised water or high-velocity water, such as when showering, water skiing, wakeboarding, surfing, jet skiing and so on
- Using your iPhone in a sauna or steam room
- Intentionally submerging your iPhone in water
- Operating your iPhone outside of the suggested temperature ranges or in extremely humid conditions
- Dropping your iPhone or subjecting it to other impacts
- Disassembling your iPhone, including removing screws
Here’s a list of the iPhones that Apple claims are ‘waterproof’, according to its definition anyway. Is my iPhone waterproof?
Plus we have this guide about what to do if your iPhone gets wet.
This article originally appeared on Macworld Sweden. Translation by Karen Haslam.